Shipping & Delivery Policy
Effective Date: 1 January 2026
Business: Ekachakra Technologies (Pty) Ltd | Reg: 2024/356689/07
Software & Digital Products - Instant Delivery
ManTrA software subscriptions, licences, and digital products are delivered electronically. Upon successful payment, you will receive login credentials and access instructions via email within 24 hours. No physical shipping is required for digital products.
Hardware Products (M10J Rugged Tablet)
Hardware orders are processed within 2-5 business days. The M10J Rugged Tablet is pre-configured with your ManTrA site credentials before dispatch. Delivery is via courier within South Africa.
Estimated delivery: 5-10 business days after processing (within South Africa).
Currently Shipping Hardware to South Africa Only
Physical product shipping is available exclusively within South Africa. Software products are available globally.
Ekachakra Technologies delivers software products digitally and ships hardware products safely and on time throughout South Africa through our trusted shipping partners.
Our Shipping Partners
Standard Shipping
Economy service for non-urgent deliveries
Express Shipping
Faster service with priority handling
Premium Shipping
Expedited service for urgent deliveries
Shipping Policies
Most orders are processed within 1-2 business days. Larger orders or custom items may require additional processing time.
Delivery times vary based on shipping method and destination:
- Standard Shipping: 5-10 business days (domestic), 10-20 business days (international)
- Express Shipping: 2-4 business days (domestic), 5-10 business days (international)
- Premium Shipping: 1-2 business days (domestic), 3-5 business days (international)
All orders include tracking information, which will be sent to your email once your order ships. You can also track your order in your account dashboard.
We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the shipping cost.